Terms & Conditions

RENAÎTRE reserves the rights to amend the terms and conditions at any time without notification. By purchasing from RENAÎTRE, the buyer has agreed to abide by the terms and conditions listed.
All sales are final and may not be amended. 
By purchasing from RENAÎTRE, you agree to receive marketing communications from us on our promotions & launches. We recognise the individual rights to protect your personal data, including the rights of access and correction, and the needs of the company to collect, use or disclose personal data for only legitimate and reasonable purposes.

Payment
RENAÎTRE currently provides seven payment methods: Visa, Master, Amex, Union Pay, Shoppay, Apple Pay, Google Pay, PayNow

Orders
To better streamline our operations and increase our productivity, combinations of orders are strictly not allowed. We seek for your understanding in this.
We require 1-2 working days to attend to emails. Kindly refrain from sending multiple emails as our email works in a ticketing system if multiple emails are sent, the initial email from the same sender will get pushed back, hence resulting in possible delay in replies.

Backorder Terms and Conditions
Please only join if you are comfortable with the wait and any unforeseen delays. 
If other in-stock item(s) are placed together in the same order, all items will only be dispatched when the backorder item arrives. If you would like your in-stock item(s) to be dispatched first, kindly opt for a separate backorder shipping at checkout.
Kindly note that there may be slight colour differences for backorder batches.
Kindly refer to the backorder status page for any updates on BO arrival.
There is strictly no refunds if one backs out of any paid backorder.

Discounts
Discounts are not stackable (with exception to set discounts). 
Discounts are not applicable to selected Special Collections (stated at checkout) and sale items.
RENAÎTRE reserves the right to nullify any discounts if discount codes were discovered to be misused.

As much as RENAÎTRE strives to capture the most accurate colour of the products seen on https://renaitre.sg/, kindly take note that the colour might differ slightly in real life due to studio lightings or individual’s computer settings.

We will love to serve you with courtesy and respect, and we will appreciate if you treat our staffs in the same manner. 
Thank you for choosing to shop with RENAÎTRE